Terms & Agreements 

These Terms & Conditions are designed to create a clear, respectful and safe foundation for our collaboration. Please read them carefully, and reach out if you have any questions.

  1. Definitions

1.1. These general terms and conditions apply to the services offered by Karlijn KABI·RA and her team under the banner of KABI·RA (hereinafter: 'KABI·RA') to individuals or organizations (hereinafter: 'the client') and constitute the contract for the services offered. The term 'coaching' refers to all services provided under the KABI·RA banner, including life coaching, personal development, workshops, retreats, and, where relevant, mentoring and supervision.

1.2. These services do not replace psychological or medical assistance. In cases of serious or ongoing issues, KABI·RA recommends seeking support from qualified medical or mental health professionals.

1.3. In exchange for the payment of the agreed fee by the client (or a third party on behalf of the client), KABI·RA agrees to provide the service as described in, and in line with, the General Terms and Conditions below. The client agrees to pay the fee and to respect the following Terms and Conditions. If a third party pays the fee on behalf of the client, this party is considered the client’s representative.

1.4. The date of the first private session will be considered as the start date of the service. Participation in the first session and registration for a workshop implies acceptance of these Terms and Conditions.

1.5. If there is uncertainty about the interpretation of one or more provisions of these general terms and conditions, the explanation must be in the spirit of these provisions.

1.6. If a situation arises between the parties that is not regulated in these general terms and conditions, this situation must be assessed in the spirit of these general terms and conditions.

1.7. KABI·RA has the right to amend these Terms & Conditions. New versions will always be published on the website. Clients are encouraged to check for updates regularly. This agreement was last amended in September 2022.

2. Responsibility

2.1. The client partakes in the service by their own free will and choice, taking responsibility for their own boundaries and limitations, as well as for adequately resourcing themselves.

2.2. The client must inform KABI·RA before the start of coaching about any severe physical or mental trauma and/or the use of drugs or medication.

2.3. Processes can be uncomfortable, confronting, painful, and triggering. Practices offered by KABI·RA include techniques developed in humanistic psychology, psychotherapy, and other modalities. The intention of the service is not official therapy, but personal empowerment and spiritual growth. KABI·RA is not responsible for achieving any specific outcomes.

3. Liability

3.1. While KABI·RA holds space with the highest care, participation in services is ultimately the client’s responsibility. KABI·RA accepts no liability for loss, damage, injury, or illness incurred during the client’s participation or travel to and from services.

3.2. KABI·RA is not liable for any physical or mental injuries arising from participation in activities and/or the use of facilities.

3.3. KABI·RA does not accept responsibility for the loss or damage of personal possessions or valuables.

3.4. KABI·RA shall not be liable for failures beyond its control. This includes natural disasters, war, acts of God, airport closures, civil unrest, epidemics, accidents, or failure to perform by third parties.

3.5. KABI·RA reserves the right to alter any facility, accommodation, or activity when needed.

4. Provided Services

4.1. KABI·RA discusses the preferred style of service with the client. The client has the right to speak candidly. Clients are encouraged to express any concerns or fears related to the process. KABI·RA values openness, transparency, and honesty.

4.2. Feedback on the services is welcomed and may be shared during or after services or in writing via email.

4.3. KABI·RA strives to uphold and improve the high standard of its services. At the end of the service, the client may be invited to complete a feedback form.

5. Procedure Private Sessions

5.1. The service process is agreed upon by KABI·RA and the client during the intake, first session, or start of each session. This outline serves as a guideline and is not legally binding. The trajectory can be adjusted by mutual consent.

5.2. The desired number of sessions is agreed upon at the start. If not discussed, sessions are delivered on a session-to-session basis. Four sessions are usually recommended. Full payment must be made before, during, or within 30 days after receiving the invoice.

5.3. The session duration is tailored to the client’s needs (usually 2 hours) and agreed upon prior to the session. Any changes in duration and associated costs require mutual consent.

5.4. Services are provided face-to-face (location by mutual agreement), via Zoom, or by phone. If the session takes place at a client-proposed location, the client reimburses additional costs incurred by KABI·RA (e.g., travel costs at €0.19/km, parking fees).

5.5. KABI·RA may offer home practices between sessions. These are voluntary. The client is fully responsible for doing the practices and the effects. Relevant assignments may be discussed in the next session.

5.6. Clients may contact KABI·RA via email between sessions for sharing or clarification. If the support requires extra time or effort, KABI·RA will inform the client of potential costs beforehand. No additional charges will be applied without prior agreement.

6. Cancellation & Rescheduling Private Sessions

6.1. Clients must give at least 48 hours' notice to reschedule a session. Cancellations or no-shows within 48 hours will be charged in full.

6.2. If KABI·RA needs to reschedule, she will inform the client as soon as possible and propose suitable alternatives.

6.3. The client may terminate the service at any time in writing. Any outstanding payments are due immediately. Refunds are not guaranteed and will be considered on a case-by-case basis at KABI·RA’s discretion.

6.4. In exceptional situations (e.g., illness, loss, agreements, conflict of interest, or undesirable behavior), KABI·RA may decide to stop working with the client or refuse service. If applicable, KABI·RA will inform the client within a reasonable timeframe, and any prepaid sessions will be refunded.

6.5. In cases of undesirable behavior from the client, KABI·RA may immediately end the session without a refund. KABI·RA reserves the right to refuse clients or sessions. Inappropriate behavior includes, but is not limited to:

  • Touching KABI·RA without explicit permission

  • Unconsented verbal or physical aggression

  • Ignoring stated boundaries

6.6. KABI·RA may recommend alternative services that better fit the client’s needs. Following such recommendations is fully the client’s responsibility.

7. Confidentiality

7.1. Personal and other information shared with KABI·RA will be treated as confidential and not shared with third parties without prior client consent, unless required by law. See the Privacy Statement on the website for more details.

8. Cancellation Workshops & Retreats

8.1. Tickets for half-day or evening workshops may be canceled free of charge up to 14 days before the event, minus €5 administration costs and third-party service fees. Cancellations after this are not accepted. Tickets may be resold to someone of the same gender if applicable.

8.2. Tickets for full-day workshops may be canceled free of charge up to 14 days before the event, minus €15 administration costs and service fees. Later cancellations are not accepted. Tickets may be resold to someone of the same gender if applicable.

8.3. Retreat tickets (multi-day workshops) may be canceled free of charge up to 4 weeks in advance, minus €25 administration costs. Later cancellations are not accepted. Tickets may be resold to someone of the same gender if applicable.

8.4. Clients may request to transfer their ticket to another event date. KABI·RA may approve or decline this on a case-by-case basis and may charge full costs. No-shows are not eligible for transfer.

9. Governing Law and Dispute Resolution

9.1. Dutch law applies to all legal relationships between the client and KABI·RA.

9.2. Disputes that cannot be resolved amicably will be settled by the competent court in Amsterdam, the Netherlands.